Where to Focus – Executives, Managers, or Frontline?

In a Lean or Continuous Improvement Transformation, who is the most important – The Executives, the Middle Managers, or the Frontline workers? Continue reading

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Understand the Outcomes, then Focus on the Inputs

The recent and ongoing debate on Healthcare highlights a problem that is prevalent throughout organizations, governments, and society in general.  The problem is with the thinking process, or should I say, lack of a thinking process, and an almost myopic and emotional focus on addressing only the outcomes of a process. Continue reading