People Process Technology. Few can dispute the importance of each of these three words in an organization. There may be disagreement on the order of the words – my argument being that for years organizations have focused on the technology, glanced at the process, and ignored the people – thus one of the reasons for many IT failures organizations experience. To break this trend, the approach I’ve espoused is to Focus on the Process while Engaging and Involving the People to Prepare for Technology. I’m convinced this is the right approach when addressing these three words. But, are they the right three words we should be focusing on?
The other day, Chris Potts (www.dominicbarrow.com) and I had a twitter exchange on this topic and he suggested something different: Value People Process. Chris says Technology is really part of Process. I think he’s on to something here.
People Process Technology implies that each word represents a separate entity. For years this was true – Technology truly was viewed as separate from People and Process. However, as Technology permeates and becomes ingrained in our daily lives, Technology becomes a tool to accomplish the Process. It has become integrated into the Process.
Value implies a higher and more strategic view, and is often something we either take for granted, or overlook completely. Defining the Value that is being delivered (to the customer) is required to ensure the People are delivering a Process that adds to the customer’s experience.
So with this in mind, perhaps it now should be:
– Define the Value and purpose
– Focus on the Process that enables delivery of the Value
– Engage and Involve the People to define the Value and Process
What are your thoughts? Let me know!