Too often in life, we have a problem. So in order to solve the problem and improve the situation we focus on the output and apply our solution. Take, for example, the Medicaid expansion outlined in the Affordable Care Act (a.k.a. ObamaCare). Continue reading
Albert Einstein is credited with defining insanity as “doing the same thing but expecting a different result.” And so it goes with another EHR implementation gone bad…
Process Identification -> Process Improvement -> Performance Improvement -> Performance Excellence -> Operational Excellence
The journey of Continuous Improvement is long, arduous, and best of all, never-ending. One could say that is the whole nature of the word “continuous”. This road does, however, have several checkpoints. With that said, here we’ll provide an overview of the entire journey, but spend more time at the beginning – because that’s where it all starts!
What value do you really provide?
What value do you really provide to your customers, organization, or whomever you are providing a product or service? Do you know or do you just think you know? You may provide a product (or service) that is very unique, or you deliver it in such a unique way that it provides value to those who purchase the product; but do you truly understand why they buy? Continue reading
I was asked an interesting question the other day – “Why do new people say dumb things?” I, of course, provided a litany of answers that I thought quite impressive for a non-psychologist. And with that, I missed the point. Continue reading
It is a dark day in the Louisville healthcare Process Improvement community. Once again, senior leaders failed to see process improvement as more than just another way to cut costs or manage projects, and the organizations will suffer. Continue reading
The other day I attended a seminar on the importance of corporate wellness programs, and the positive ROI that can be gained from their implementation. To get to the seminar from the lobby, there were 2 choices – a flight of about 40 steps, or an elevator. I took the steps, after all this was a seminar on “wellness”. While walking up the steps, I noticed an elevator packed with “executives” from various local organizations with a line forming for the next ride. I thought – “They’re attending a seminar on corporate wellness, and they can’t even walk up a flight of steps… they just don’t get it.” Continue reading