Process Improvement and Kitchen Nightmares – A recipe for success?

A friend of mine was telling me about a show he thought I would like – Ramsay’s Kitchen Nightmares, which is now being broadcast in the U.S. as Kitchen Nightmares on Fox.  I’m not a big reality show guy but decided to give it a look the other day when I stumbled across it on BBC America while channel surfing.  He was right – I do like the show.  But I think there is something missing – continuous improvement. Continue reading