Healthcare Radicals Required, But Are They Welcome?

Mark Graban recently posted a piece taken from Tom Peters’ new book The Little Big Things: 163 Ways to Pursue EXCELLENCE about the need for Radicals in healthcare.  Peters is spot on!  But are they welcome? Continue reading

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How can Average be Above Average?

Ah, the word average.  It has become such a negative word in our society today.  Really, who wants to be “average”?  Whenever we respond to surveys, have to rank our direct reports,  or more so, ourselves and our efforts, we almost always say we are “above average.”  How can this be?  How can everyone be “above average”? Continue reading