Process Improvement and Kitchen Nightmares – A recipe for success?

A friend of mine was telling me about a show he thought I would like – Ramsay’s Kitchen Nightmares, which is now being broadcast in the U.S. as Kitchen Nightmares on Fox.  I’m not a big reality show guy but decided to give it a look the other day when I stumbled across it on BBC America while channel surfing.  He was right – I do like the show.  But I think there is something missing – continuous improvement.

Process Improvement – More Than Just a Project

It is a dark day in the Louisville healthcare Process Improvement community.  Once again, senior leaders failed to see process improvement as more than just another way to cut costs or manage projects, and the organizations will suffer.