Understanding Your Value

What value do you really provide?

What value do you really provide to your customers, organization, or whomever you are providing a product or service?  Do you know or do you just think you know?  You may provide a product (or service) that is very unique, or you deliver it in such a unique way that it provides value to those who purchase the product; but do you truly understand why they buy? Continue reading

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Process Improvement and Kitchen Nightmares – A recipe for success?

A friend of mine was telling me about a show he thought I would like – Ramsay’s Kitchen Nightmares, which is now being broadcast in the U.S. as Kitchen Nightmares on Fox.  I’m not a big reality show guy but decided to give it a look the other day when I stumbled across it on BBC America while channel surfing.  He was right – I do like the show.  But I think there is something missing – continuous improvement. Continue reading