Introduction
Continuous Improvement is something virtually every organization wants to achieve. Whether it’s called continuous improvement, process improvement, performance improvement, re-engineering, Lean, Six Sigma, Lean Sigma, or some other name, the objective remains the same – develop a program or system of ongoing improvement.
Organizations approach this objective in many different ways. Initially,most start with external consultants using Continuous Improvement tools in isolated areas on specific problems. Impressed with the results and wanting those results to cascade throughout the organization, many decide to bring the expertise in-house. The importance of understanding what this means and the impact this has on the organization cannot be underestimated – unless senior management truly understands the principles of Continuous Improvement, the organization risks falling into “The Continuous Non-Continuous Improvement Cycle.” Continue reading →